As the mother of a premature baby born at the edge of viability, I have heard all kinds of well-meaning comments. Many times, these well-meaning comments weren’t actually supportive or helpful at all. I know people weren’t trying to be insensitive when they said things like “Will he be normal?” or “Since he was so small your labor must have been really easy!”

Sometimes, it’s hard to know what to say.

When a friend or family member said the “right thing” during our 93 day NICU stay, it was amazing. We felt supported and loved. Here are some examples of comments that made us feel better. We hope our experience can help you figure out the “right thing” to say to someone who is dealing with a medical crisis.

Dear Friends and Family,

Our baby is in the NICU. We should be celebrating right now, but we’re terrified. We need you. And we realize you probably have no idea what to do…

Here are five things to say to us while our baby is in NICU…

Congratulations!

Even though our baby was born sick, we are still new parents. We would love to hear the words “I know this is not what you expected, but congratulations!” This way, you are acknowledging that things did not go as planned but you are also helping us remember that we had just had a baby and that deserves to be celebrated.

I'm Going to Make You Dinner.

We are not focusing on our to-do list – we are focusing on the life of our child. Try not to say “let me know what I can do to help.” That puts the responsibility back on us and makes us feel even more overwhelmed. Instead, offer specific help, such as, “I want to bring you dinner on Tuesday at 5:00 pm. I will package it in containers I do not want back and I will put it on your front step in case you don’t feel like talking. Does that work for you?” (And then follow through!)

I’m Thinking About You.

We realize that it’s hard to know what to say to us. That’s ok – we are not the best conversationalists right now, either. We would love it if you sat with us for a while in the hospital cafeteria, no words necessary. We would appreciate it if you sent us a card or note letting us know that you’re praying for our family. No matter your faith, we appreciate all prayers and positive thoughts.

In the case of an extended NICU stay, it can be pretty jarring to realize that life goes on for everyone outside of the hospital walls. We need to know that you’re still thinking about us! Please keep emailing or texting – even if we don’t respond.

Of Course I’ll Wash My Hands.

Keeping our NICU baby healthy is a top priority for us. If you will be a part of our lives, keep yourself healthy, too. Please don’t visit our home if you have a runny nose, cough, sore throat, or any other sick-y feeling. It’s simply not true that preemie babies “need to be exposed” to germs. Also, please respect our wishes when it comes to vaccines and our decision to isolate our preemie once he comes home.

This Must Be So Scary For You.

Sometimes it’s easy for an outsider to think “what’s the big deal?” Even if you think you would handle our situation differently, we are doing the best we can at the moment. We don’t want to hear comments that discount our experience. For example, if you’re tempted to say “Don’t worry – your baby will be just fine.” or “I have an uncle who had a friend who had a preemie and he’s doing great!” Don’t. Every preemie is different and we don’t know what the future holds for our baby – and neither do you. It doesn’t make us feel better when you downplay our situation. Our world has just been turned upside down and we are dealing with a lot of unknowns. By simply acknowledging that, you can help us feel less alone.

Thank you for being here for us. We appreciate everything you are doing for our family right now. We know how different this is for you. It’s different for us, too. We are keeping hope that our baby will get better and come home soon. Until then, we need all the help we can get.

Love,

A NICU Family

This post originally appeared on An Early Start.

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